Your Privacy is Important to Us
This Policy forms an integral part of the Terms of Use, Rider/User Agreement, and any Lease or Asset Partnership Agreements executed with the Company. By accessing or using the Platform or availing our services, you agree to the terms of this Policy.
This Policy applies to:
The Policy covers data collected both online and offline, including onboarding, KYC verification, operational usage, and customer support interactions.
In order to provide our EV mobility and subscription services, we collect and process the following categories of data:
We collect personal details such as name, phone number, email address, date of birth, residential address, and government-issued identification documents including but not limited to Aadhaar, PAN, and driving license only where legally permitted and shall not be mandatory unless required under applicable law. Alternative identification methods shall be made available. The Company also collects photographs, selfies, and verification videos for identity authentication and fraud prevention wherever required. All such identifiers shall be masked, tokenized, or encrypted in accordance with applicable security standards.
We collect data relating to subscription payments, security deposits, billing details, and transaction history. Payment information is processed through authorized third-party payment gateways, and sensitive financial credentials are not stored by the Company.
Given the nature of EV fleet operations, continuous location tracking and telematics monitoring may be required during active usage of vehicles. Location tracking is active only during vehicle usage and is disabled when the service is inactive, except where required for theft prevention, dispute resolution, or legal compliance. We collect real-time and historical location data, including GPS coordinates, trip routes, pick-up and drop-off points, and ride duration.
Additionally, telematics data is collected through integrated IoT systems and third-party service providers, including but not limited to:
The Company limits such collection to what is strictly necessary for fleet management, safety monitoring, theft prevention, and operational optimization. Such data shall be collected only with explicit user consent, which may be withdrawn subject to service limitations.
We collect device-related information such as IP address, browser type, operating system, device identifiers, and application usage data to improve system performance and user experience.
The Company collects data regarding how users interact with the Platform, including app usage patterns, service preferences, and customer support interactions. Such data shall be collected only with explicit user consent, which may be withdrawn subject to service limitations.
Data is collected through:
The Company processes personal data for the following purposes:
The Company processes personal data based on:
All third-party recipients act as data processors or independent data fiduciaries, as applicable, under contractual obligations ensuring confidentiality and data protection. All parties are bound by confidentiality and data protection obligations.
Third-party vendors including payment processors, KYC verification agencies, cloud service providers, analytics platforms, and IoT/telematics providers, strictly for operational purposes.
Data may be shared with:
Only to the extent necessary for service delivery.
Where required by law, regulation, court order, or governmental authority.
In the event of a merger, acquisition, restructuring, or sale of business assets, personal data may be transferred subject to appropriate safeguards.
Where vehicles are owned by third-party asset owners, partners, or lessors under leasing, financing, or revenue-sharing arrangements:
The Company may share limited operational and performance data with such asset owners, including:
Asset owners shall not receive personally identifiable rider/user information, except where required for:
All asset owners and partners are contractually bound to maintain confidentiality and comply with applicable data protection laws.
Personal data may be transferred to and processed in jurisdictions outside India, subject to applicable law.
The Company ensures that such transfers are carried out in compliance with the Digital Personal Data Protection Act, 2023 and applicable regulations, including:
Where required, the Company shall implement additional safeguards as may be prescribed under applicable law.
Personal data is retained only for defined periods:
Upon expiry of the retention period, data is securely deleted or anonymized.
The Company follows reasonable security practices in accordance with the Information Technology Act, 2000 and applicable rules. The Company implements reasonable technical and organizational measures to protect personal data, including:
Note: While we strive to safeguard data, no system can guarantee absolute security.
Subject to applicable law, users have the right to:
All such requests shall be addressed within a reasonable time not exceeding 15 days.
The Platform uses cookies and similar technologies to enhance user experience, analyze usage patterns, and improve services. Users may manage cookie preferences through browser settings.
In the event of a personal data breach, the Company shall take reasonable steps to notify affected users and relevant authorities as required under applicable law.
The Platform may contain links to third-party websites. The Company is not responsible for their privacy practices.
The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.
To the extent permitted by law, the Company shall not be liable except where such liability arises due to negligence, wilful misconduct, or failure to implement reasonable security practices, for indirect or consequential damages arising from data processing or use of the Platform. Liability shall be governed by the Terms of Use.
This Policy shall be governed by the laws of India. Courts in Jaipur shall have exclusive jurisdiction.
For any privacy-related queries or to exercise your rights, please contact us at:
Bviera Motocorp Private Limited
Grievance Officer:
The Company reserves the right to modify this Policy at any time with notice and in accordance with applicable laws as and when the same are notified. Updated versions will be published on the Platform. Changes to this Privacy Policy are effective from when they are posted on Platform unless otherwise explicitly stated.